TaxKolay

Corporate Information

Version 1.1

On this page

This page sets out who operates the services offered under the TaxKolay brand, the company's legal status, and who the customer's rights are held against.

1. Operator

The operator of taxkolay.com, the customer portal and the services offered through these channels under the TaxKolay brand — and the company the customer contracts with — is:

2. TaxKolay's status

TaxKolay LLC is an independent service provider operating under private law. TaxKolay:

  • is not a government agency;
  • is not the Internal Revenue Service (IRS), HM Revenue & Customs (HMRC), Companies House or any Secretary of State office;
  • is not a bank, electronic money institution or payment institution;
  • is not an investment firm or investment adviser;
  • is not a law firm and does not provide legal representation.

TaxKolay's services may include company formation and post-formation process support, the preparation and follow-up of certain official applications, tax filing and accounting services, coordination of Registered Agent and address services, corporate compliance work, and application support for independent bank, fintech or payment platforms.

3. Decisions by public authorities and third parties

At the customer's request, TaxKolay may prepare an application file, check information and documents, submit them to the relevant authority or independent service provider, and follow up on the process. However, the following outcomes are outside TaxKolay's control:

  • approval or rejection of an application,
  • processing time,
  • requests for additional documents,
  • review by a public authority,
  • the opening of a bank, fintech or payment platform account,
  • the application of limits,
  • the freezing or closure of an account.

These outcomes depend on the policies, legislation and risk assessment of the institution or third party concerned. TaxKolay gives no guarantee for outcomes outside its own control.

4. Separation of fees

TaxKolay's own service fee is shown separately from government and official filing fees and from independent third-party charges wherever possible.

If an official fee or third-party charge becomes mandatory at a later stage, the customer is informed before any payment is made; for consumer transactions, the separate consent required by law is obtained.

5. Contact and complaints

The primary channel for general enquiries, support, complaints and legal notices is info@taxkolay.com.

TaxKolay aims to respond to complaints within 15 business days wherever possible. This is not a guarantee of final resolution; the period may be longer for cases that require investigation or a response from a public authority or third party.

6. Governing language

The Turkish version of this document prevails. The English translation is provided for information purposes only; in the event of any discrepancy between the two, the Turkish version applies.