TaxKolay

Terms of Service

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These Terms apply to everyone who uses TaxKolay's services. Reading them before you buy matters: they set out what falls within scope and which outcomes lie outside TaxKolay's control.

1. Parties and scope

These Terms of Service ("Terms") govern the relationship between TaxKolay LLC ("TaxKolay", "we") and any natural or legal person ("Customer", "User", "you") who creates an account, requests information or purchases services through https://taxkolay.com, the TaxKolay customer portal or TaxKolay's official communication channels.

When a specific service is purchased, the relevant order summary, fee details and service-specific supplementary terms apply in addition to these Terms. For consumers in Türkiye, the Pre-Information Form, the Distance Services Agreement and mandatory consumer legislation take precedence. For commercial and corporate customers, the Corporate Customer (B2B) Supplementary Terms also apply.

2. Services

Depending on the scope of the order, TaxKolay may provide one or more of the following:

  • US company formation and post-formation compliance work;
  • EIN and ITIN application support;
  • Registered Agent and company address services;
  • Operating Agreement and internal corporate document support;
  • Annual Report, Franchise Tax and similar corporate compliance processes;
  • federal and state tax and filing services;
  • bookkeeping and accounting record services;
  • company changes, DBA, dissolution and similar corporate transactions;
  • US trademark application support;
  • UK LTD formation, Companies House processes, UTR, Confirmation Statement, Annual Accounts, CT600 and related compliance services;
  • preparation and process support for applications to independent banks, fintechs and payment platforms;
  • other company, tax or compliance services expressly stated in the order.

The scope of each service is set out on the purchase screen, in the quote or in the order summary. Work not included in the order may be charged separately.

3. TaxKolay's independent status

TaxKolay is not part of any government agency and does not act as the authorised representative of any government agency unless expressly verified otherwise. TaxKolay is also not a bank or payment institution. In an application to a bank, fintech or payment institution, TaxKolay's role may be limited to preparing the application, organising documents, supporting the process and coordinating communication.

TaxKolay is not a law firm. Sharing general process information about company formation, tax compliance or an administrative application does not mean that independent legal representation or legal opinion is being provided. For specific legal disputes or matters requiring legal representation, the customer may need to obtain independent legal counsel.

4. Eligibility and age

TaxKolay's services are offered only to persons aged 18 or over and to businesses with legal capacity. If the user acts on behalf of a company or another legal entity, they represent that they are authorised to bind that entity.

TaxKolay reserves the right not to accept a customer or an activity due to applicable legislation, sanctions regimes, its risk policy or third-party provider requirements.

5. Accuracy of customer information

The customer represents that all information and documents provided to TaxKolay are accurate, current, complete and genuine. In particular, the customer is responsible for correctly providing:

  • name, address, nationality and identity details;
  • company ownership and management details;
  • tax identification numbers;
  • field of activity and business model;
  • income, expense, bank and sales records;
  • all other information to be used in an official application.

TaxKolay is not liable, to the extent it is not at fault, for any rejection, delay, penalty, additional fee or need to reapply arising from incorrect, incomplete, misleading or falsified information or documents. Where fraud or unlawfulness is suspected, TaxKolay may request further verification, halt the transaction or terminate the service.

6. Delivery of information and documents

The customer must provide the information and documents reasonably requested by TaxKolay on time. For tax, filing and annual compliance work, unless agreed otherwise in writing, the required documents must reach TaxKolay at least one month before the relevant deadline.

TaxKolay cannot be held liable, unless at fault, for late filing, penalties, interest, additional official fees or processing delays caused by the customer's late delivery, incomplete responses or delayed approval.

7. Start of service

The start of service varies by service type. In general, TaxKolay may begin work once payment is complete and the necessary information and documents have been provided.

For consumers in Türkiye, an express early performance request is obtained separately before a service starts within the 14-day withdrawal period. If the consumer does not consent to early performance, the service is not started until the withdrawal period ends, unless legislation requires otherwise.

8. Official fees and additional charges

TaxKolay's service fee, official filing fees and third-party charges are not the same thing. All mandatory costs that can be determined are shown at the time of the order.

Where an additional government fee, further application fee, reapplication fee or third-party charge becomes mandatory later in the process, it may be requested from the customer separately. Such amounts are not charged automatically to the customer's card without disclosure and, where required, the customer's consent.

TaxKolay does not add retrospective differences to its own service fee on a completed order by reference to past exchange-rate movements. However, newly arising official or third-party costs are borne by the customer.

9. Third-party service providers

TaxKolay may use independent third-party service providers to deliver the service. These may include Registered Agent and address providers, formation and filing infrastructure, verification providers, payment institutions, cloud and hosting providers, professional service providers or the institutions to which applications are made.

TaxKolay seeks to select third parties with care, but has no control over a third party's independent legal, policy or risk decisions. Where necessary, the identity of a third party may be shared with the customer for operational or legal purposes.

10. Banks, fintechs and payment platforms

Services relating to platforms such as Wise, Mercury, Stripe, Payoneer and WorldFirst are application support. TaxKolay does not provide accounts and does not make approval decisions. The customer accepts that:

  • an account may be refused;
  • additional documents may be requested;
  • an account may later be reviewed;
  • limits or freezes may be applied;
  • an account may be closed.

Third-party decisions outside TaxKolay's own clear error do not mean the service was not performed.

11. Tax and accounting

TaxKolay may rely on the accuracy of the records provided by the customer. Unless TaxKolay has expressly undertaken a separate verification or audit role, it has no obligation to verify every document as an independent auditor would.

Before a filing is submitted, the customer is presented with a draft, a summary or a suitable approval screen. The customer's electronic approval means they confirm the accuracy of the data and documents they provided and approve the submission of that version.

Unless expressly stated in the order, standard tax and accounting services do not include IRS audits, HMRC enquiries, state examinations, penalty appeals, extensive notice responses, prior-period amendments or representation in official disputes. These may be separate chargeable services.

12. Registered Agent and address services

Registered Agent and address services may be provided through independent third-party providers and generally run for a one-year period. Automatic renewal is not currently applied. The customer should not assume that the service continues without paying the fee for a new period.

Failure to renew may result in the Registered Agent or address service ending, loss of good standing, missed official notices, penalties or administrative dissolution. TaxKolay may send reminders; however, ultimate responsibility for tracking the company and its legal deadlines rests with the customer.

13. Timeframes

Estimated processing times given by TaxKolay depend on the relevant authority, third parties, document quality, workload and the customer's response time. Unless expressly stated as a "guarantee", timeframes are targets and estimates.

14. Refunds and withdrawal

Cancellation, refund and withdrawal rights are set out in the Cancellation, Refund and Withdrawal Policy and, for consumer transactions, in the Distance Services Agreement. The mandatory rights of consumers in Türkiye cannot be removed by these Terms.

15. Identity verification, sanctions and prohibited activities

TaxKolay may request identity, address, company ownership, source of funds or proof of activity. In cases of falsified documents, sanctions listings, suspicion of fraud or money laundering, unlawful activity, or serious threats and abuse directed at staff, TaxKolay may restrict the account, halt the service or terminate it. Details are set out in the Compliance and Prohibited Activities Policy.

16. User account and security

The user is responsible for keeping their account and login details confidential. The user may not transfer their account to another person or allow it to be used to conceal identity. TaxKolay may re-verify the identity of the account holder or the person carrying out a transaction.

If unauthorised access is suspected, the user must inform TaxKolay immediately.

17. Intellectual property

Rights in the TaxKolay brand, logo, website, software, portal, texts, visual designs, guides and original content belong to TaxKolay or the relevant rights holders. Without express written permission, the user may not copy, republish, sell or use them commercially, or in a way that suggests an association with TaxKolay.

18. Suspension or termination of service

TaxKolay may suspend or terminate the service, to the extent required by legislation and the circumstances, where there is:

  • non-payment;
  • failure to provide required information or documents;
  • falsified or misleading documents;
  • suspicion of sanctions breaches, money laundering or fraud;
  • unlawful activity;
  • serious security risk;
  • an instruction from a third party or public authority;
  • threats or serious abuse directed at staff;
  • the service becoming legally or technically unsustainable.

The refund consequences of termination are determined by its cause, how much of the service has been performed, non-recoverable official fees and applicable mandatory legislation.

19. Reasonable limits of liability

TaxKolay does not use these Terms to avoid liability for its own intent, gross negligence or matters for which it is liable under mandatory law.

That said, to the extent permitted by law, TaxKolay is not liable for consequences arising from matters outside its own fault, including:

  • rejection or delay decisions by public authorities;
  • risk decisions by banks and fintechs;
  • the customer's incorrect or incomplete information, or their delay;
  • a third party's independent technical or policy decision;
  • the customer's failure to track their own renewal and filing responsibilities.

Additional liability limits for commercial customers are set out in the Corporate Customer (B2B) Supplementary Terms. No interpretation may remove the mandatory rights of consumers in Türkiye.

20. Force majeure

Unforeseen events beyond the parties' reasonable control — natural disaster, war, large-scale internet or infrastructure outage, failure of a government or official system, general strike, changes to sanctions, cyber incidents and similar — may affect the service. The affected party will make reasonable efforts to mitigate the impact.

21. Changes and versioning

These Terms may be updated prospectively. The version a customer accepted on a past order cannot be changed; the version at the time of the order is retained. New terms apply to transactions after their effective date; where there is a material change to an ongoing service, the customer is notified separately.

22. Contact

23. Governing language

The Turkish version of this document prevails. The English translation is provided for information purposes only; in the event of any discrepancy between the two, the Turkish version applies.