Cancellation, Refund and Withdrawal Policy

This Policy separates cancellation requests made before a service starts from situations where the service has actually begun, an official fee has been paid, or a filing has been sent to a third party. It does not remove the inalienable rights of consumers in Türkiye.

1. The consumer's 14-day right of withdrawal

Subject to the exceptions in applicable legislation, consumers in Türkiye may have the right to withdraw within 14 days of the distance services agreement being concluded.

If a consumer wants the service to start before the 14-day period ends, TaxKolay obtains a separate early performance consent at checkout or in the portal.

Where performance begins before the withdrawal period ends at the consumer's express request, the exception to the right of withdrawal for such services under the Distance Contracts Regulation may apply. That exception does not remove TaxKolay's liability for defective or incomplete performance, or for its own fault.

2. If the service has not yet started

If the customer has not provided the required information and documents, TaxKolay has not actually started the service, and no non-recoverable official or third-party fee has been paid, the order may be refunded in full under appropriate conditions.

Where a consumer has a statutory right of withdrawal, that right applies in addition.

3. If early performance was requested and the service has started

If the consumer gave separate early performance consent asking for the service to start before the 14-day period expired, and TaxKolay actually began performance, the statutory exception to the right of withdrawal may apply. In that case, a change of mind alone may not create an obligation to withdraw or refund.

The following are nevertheless assessed separately:

• TaxKolay not providing the service at all;
• clear fault on TaxKolay's part;
• performance materially different from the service ordered;
• other rights granted to the customer by mandatory consumer legislation.

4. Official and third-party fees

Amounts actually paid on the customer's behalf to a public authority or an independent third party and which cannot be recovered — including:

• state and formation fees,
• Companies House or similar official fees,
• Registered Agent and address provider fees,
• application fees,
• reapplication fees,
• other third-party costs

— may fall outside the scope of a refund to the extent permitted by law.

If a fee can be recovered from the third party, TaxKolay does not treat it as non-recoverable; the amount actually returned is passed on to the customer with any applicable deductions explained.

5. Rejections by public authorities or third parties

The rejection of an application by the relevant authority or provider does not mean that TaxKolay failed to perform its preparation and process service. Where the rejection arises without fault on TaxKolay's part, the service fee is generally not refunded.

If a reapplication is required because of the customer's incorrect or incomplete information or documents, new official and third-party fees may be requested from the customer. Where TaxKolay does no additional work, it does not charge the same service fee a second time; where new or additional work is required, it is priced first.

6. Tax and accounting services

Where data entry, classification, reconciliation, drafting or filing preparation has begun in tax, filing or accounting work, the performed portion of the service and the professional time allocated are taken into account. For consumers in Türkiye, the right of withdrawal and the early performance exception apply in addition.

7. Registered Agent and address renewals

Automatic renewal is not currently applied. A new period does not begin unless the customer pays for it. Once a renewal payment has been made and the new period's fee transferred to the third-party provider, non-recoverable third-party fees may fall outside a refund.

8. How to request a refund

To make a refund or withdrawal request, consumers can use the form on the Withdrawal Notice Form page.

TaxKolay may ask for reasonable information to verify identity and the order.

9. Refund method

Where a right to a refund is established, the period and method set out in applicable legislation apply. Where technically possible, payment is refunded to the payment instrument the customer used.

No separate refund charge is applied to the customer; the time it takes for the bank or payment provider to credit the account may be outside TaxKolay's control.

10. Chargebacks

A customer initiating a chargeback directly does not remove TaxKolay's right to legal defence. TaxKolay may lawfully submit order, contract, consent, payment, service delivery, communication and official or third-party payment evidence to the relevant bank or payment institution.

In cases of unjustified chargebacks or suspected fraud, the service may be suspended and further identity verification requested, in accordance with applicable legislation.

11. Governing language

The Turkish version of this document prevails. The English translation is provided for information purposes only; in the event of any discrepancy between the two, the Turkish version applies.