Distance Services Agreement

This agreement governs the rights and obligations of the parties in relation to the remote delivery of services ordered electronically by the Consumer through TaxKolay's website or customer portal.

1. Parties

Service provider

• Legal name: TaxKolay LLC
• Jurisdiction: Wyoming, United States
• Filing ID: 2026-001860701
• Address: 30 N Gould St #59565, Sheridan, WY 82801, United States
• Phone: +90 216 606 66 42
• E-mail: info@taxkolay.com

Consumer: the natural person identified on the payment screen by name, contact details and customer or order account.

2. Subject of the agreement

The order-specific Order Summary, the Pre-Information Form, the Terms of Service and the Supplementary Service Terms for the purchased service form integral parts of this agreement.

3. Service and scope

The name of the service purchased by the Consumer, the work included, the country or state, the service fee, official and third-party charges and the total amount are recorded in the Order Summary shown before payment.

TaxKolay is responsible only for the services stated as included in the order. If additional work is required, it is explained to the customer separately and, where necessary, quoted separately.

4. TaxKolay's status

TaxKolay is an independent private service provider. It is not a government agency, the IRS, HMRC, Companies House, a Secretary of State office, a bank or a payment institution. Nor is TaxKolay a law firm.

Decisions by a public authority, bank, fintech or payment platform on approval, rejection, additional documents, limits, freezes, account closure or processing time are subject to that institution's own assessment. TaxKolay does not guarantee these outcomes.

5. Price and payment

The Consumer pays the total amount shown on the payment screen at the time of the order. The breakdown of the total is retained in the order record.

If, due to the nature of the process, an additional government, official or third-party fee becomes mandatory later, TaxKolay informs the Consumer before the charge arises. No additional fee is charged automatically without the Consumer's separate consent.

6. Information and document obligations

The Consumer accepts that the information and documents provided to TaxKolay are accurate, current and genuine. The cost of any rejection, delay or reapplication caused by incomplete, incorrect or falsified information cannot be attributed to TaxKolay unless it is at fault.

For tax and filing services, the Consumer must provide the required information and documents at least one month before the relevant deadline, unless otherwise agreed in writing.

7. Start of service

The conclusion of this agreement does not mean the service automatically starts at the same moment.

If the Consumer wants the service to start before the 14-day withdrawal period ends, they give a separate Early Performance / Right of Withdrawal Consent. Without early performance consent, the service is generally held until the withdrawal period ends.

8. Right of withdrawal

Subject to applicable exceptions, the Consumer may withdraw within 14 days of the agreement being concluded, without giving any reason.

A withdrawal notice may be given:

• by e-mail to support@taxkolay.com;
• through the Withdrawal Notice Form;
• by any other durable method accepted by legislation.

9. Early performance and the withdrawal exception

If the Consumer has separately and expressly requested that the service start before the 14-day period ends, and TaxKolay has begun performance on the basis of that request, the exception under the Distance Contracts Regulation for services whose performance began with the consumer's consent before the withdrawal period expired may apply.

This provision does not remove TaxKolay's liability for defective or incomplete service, for its own fault, or under the Consumer's other mandatory statutory rights.

10. Refunds

Where a right to a refund arises, TaxKolay complies with the period and method set out in applicable legislation. Other than where TaxKolay is at fault, fees actually paid on the customer's behalf to a public authority or third party and which cannot be recovered may fall outside a refund to the extent permitted by law.

Detailed rules are set out in the Cancellation, Refund and Withdrawal Policy.

11. Rejections by public authorities and third parties

If TaxKolay has properly performed the application preparation or process service and the relevant authority or provider nevertheless rejects the application, that rejection alone is not treated as defective service by TaxKolay. Where TaxKolay is at fault or its performance was incomplete, the Consumer's statutory rights are reserved.

12. Tax and accounting

The accuracy of financial information provided by the Consumer may be relied upon. Electronic approval of the draft or summary presented before submission constitutes the customer's approval for the submission of that version.

Unless stated in the order, audits, examinations, enquiries, penalty appeals, extensive notice responses and prior-period amendments are not part of the standard service.

13. Registered Agent and address

These services may be provided through independent third-party providers and generally run for one year. There is no automatic renewal. If the customer does not pay a renewal, the new period does not begin, and the company's status and compliance may be affected as a result.

14. Personal data

Personal data is processed as described in the Privacy Policy and the KVKK Privacy Notice. Acceptance of this agreement does not constitute bundled explicit consent for unnecessary data processing or for marketing.

15. Complaints and contact

• E-mail: info@taxkolay.com
• Phone: +90 216 606 66 42

TaxKolay aims to respond to complaints within 15 business days wherever possible.

16. Governing law and consumer remedies

The relationship between the parties is subject to the applicable rules of law, taking into account the service provider's place of establishment and the international nature of the transaction. However, nothing in this agreement removes the minimum protection afforded by the mandatory consumer protection provisions of the country of the Consumer's habitual residence.

Consumers in Türkiye may apply to consumer arbitration committees, consumer courts and other bodies recognised by legislation, within the applicable monetary thresholds and jurisdiction rules.

17. Entry into force and electronic records

The Consumer accesses the agreement before payment and gives acceptance electronically on the payment screen. The version, content and date-time of the accepted agreement, together with order and technical records, are retained. The agreement and order details are sent to the Consumer on a durable medium after payment.

18. Governing language

The Turkish version of this document prevails. The English translation is provided for information purposes only; in the event of any discrepancy between the two, the Turkish version applies.